When you buy from us, we want to make you completely satisfied. If for any reason you are not satisfied with the goods, you can exchange or ask for refund. Before returning, please take time to read our return policy carefully. You are recommended to contact our after-sale Customer Service (email address: [email protected]) before returning an item and they will give your some useful advice. Skoen reserves the right to charge the handling fee for all returned products.
Please drop off your package at the local USPS office.
Please do NOT return your order by UPS or Fedex, we may not be able to receive the return and no refund will be made.
Return
If we send wrong item to you or the item you received has quality problem, then you can return it to us. You should report the problem in 3 days after receiving the products and return it within 7 days and the item must be in original condition
when returning to us.When the returned package arrives, we will examine the item, check the problem, then we will ship the correct items back to you without extra cost. You will be responsible for the returning shipping fee.
Refund
Skoen's offers partial or full refund on most items within 3 Working days of receiving your goods. The first step in the refunds process is to contact us or contact [email protected].
Full Refunds
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund.
Partial Refunds
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.
Refund arrival time:
a). Cancel the order, you will receive refund within 1-2 working days after initiating the cancellation of the order.
b). For returns, you will receive a refund within 3-5 working days after we receive your return.
Special Statement
We can't accept the return item with shipping cost or tax and other fee. We are dedicated to providing high quality products and services to consumers worldwide.